James is a very friendly and down-to-Earth person who’s professionalism and excellent customer service is beyond reproach.
We bought our first home back in 2008. Being a first home owner it was a very daunting experience! James made the experience enjoyable and stress free. James was happy to answer all my questions and sat with me to help me fill out all the paper work and forms. I would definitely recommend James to anyone who is planning on buying their first home!
I have used James Eaves of the Mortgage Gallery, Rockingham for the first time this year. James was more than helpful and understood my needs from our first meeting. I was pleasantly surprised at the speed at which my mortgage was approved – only two days! I have no hesitation in referring James and his team to my friends and family.
James has been my finance manager for over 5 years and is always polite, prompt, patient (even when I change my mind 3 times) and best of all, will tell me when what I’m trying to do is not good financially for me; he won’t let me jeopardise my financial situation. I don’t refer many people but he is one of them!
In the past five years James has taken care of both my Mortgages, I have been extremely happy with the service provided and have recommended James to both Family and Friends without hesitation.
I have been dealing with James now for over 5 years. I currently have mortgages for a house and an investment block and I have used James to arrange the mortgage on each occasion as well as re-financing or re-arranging previous mortgages.
In my dealings with James he has always been extremely accommodating and knowledgeable. He has ever been too busy to answer my “silly” questions or visit if I am having difficulties understanding the process or just need more information and has always ensured that I was kept up to date on the status of my applications.
I will be using James in the future and I would recommend that anyone wanting the best possible service and advice for their loan or mortgage do the same.
As you know I have never applied for a loan before and did not have a clue, you really helped me and guided me through the process, thank you so much for taking the time on such a small loan for my car but for you a lot of effort. You made a scary process easier and I will be back from now on for my bigger loans and mortgages. Really appreciated the talks about the computers and how much you made me feel welcome, young people don’t get that often, I will be telling my mates about you.
I just wanted to write and let you know how much I enjoy working with you… each time I deal with you it is a pleasure, to deal with someone who is competent, through and so easy going is so rare these days. Nothing is to much trouble and I love the feeling that as a client I am important to you, you constantly exceed my expectations.
Every person I have recommended you to has reported back that you have treated them the same and I do appreciate that. Looking forward very much to our continued relationship.
James has helped us on more than one occasion & will always go out of his way to make sure you’re completely satisfied. He makes the daunting task of refinancing or investing easy.
Over the past four years James has helped us on several occasions with home loans, refinancing, personal loans and car loans. During this time James made the whole process simple and affordable. We have found James to be very knowledgeable, helpful, supportive, and patient and has excellent customer service. Nothing is too hard and James always goes above and beyond his call of duty. We are so impressed with James’s professionalism and caring nature that we have recommended him to family and friends. James’s preparation and follow-up throughout and after have been top class.