Our experience with James can only be described as outstanding. He was always on hand to answer any questions we had and his calm and professional manner help us overcome any concerns. We both felt we received the best of the best results and customer service.
You make dreams come true! We are home, not just living in a house, and for that, we'll be forever thankful!
We couldn't have asked for better service than what we received from James. This was my second time applying for a mortgage with James, and over the years I have recommended him to all my family and friends. Thanks James!
James makes things easy for busy people. Please pass on my sincere thanks and gratitude for the speed in which he looked after everything. Right up until the day the loan settled, he was in touch to ensure the process was a smooth one - Thank you
As for information flow, I would have liked the opportunity to score an 11. James was amazing. We have already referred others to him.
We really appreciate all of James’ services he has provided over the last 6 years. I am very happy to recommend him and your company to family and friends. Thanks
Fantastic service and great work from James, a big thank you.
James made the whole process of a normally stressful experience into a pleasant and very informative time. We are both very grateful for all of his help and advice and hope to be helped by him in the future. A true professional in every aspect.
After being messed around by another broker from another company for weeks, we could not have been happier with the service and professionalism we received from James. He kept us informed every step of the way and made the whole process smooth, quick and easy. Thank you so, so much and we will be recommending James to everybody!
James worked in exceptionally well with my needs (being located remotely) along with finding the best loan for eligible to me with my poor credit history (ex-bankrupt). He helped me through the process of purchasing my first home & informed me ahead of time what I would need to produce for the next step so as I would be able to have the documentation ready in a timely manner. James has been very informative and has guided me through all parts of my purchase, some of which were outside of his area of responsibility, which has been great.
I loved the fact that James was easily contactable by either phone or email. After speaking to James I was able to email my requirements through so that when we did have our meeting James was well prepared which made the process a lot easier on us both. Thank you James
I liked that everything was so easy and James was always available. Thank you
Our advisor, James Eaves, was absolutely amazing. He really went above & beyond to help, advise & support us. I have already recommended him to friends & would have no hesitation to refer others. He is an asset to your company.
James was excellent. This is the second time we have financed through him & will do again if the situation arises. He put us at ease with what we wanted, gave us excellent advise & great confidence all the way through, that what we were doing was the right thing for us, particularly as we plan towards retirement & paying our house off.
After dealing with James Eaves, we would never again deal with the banks directly. With Stephen working FIFO and myself a shift worker, it is quite difficult to find time for both of us to make an appointment at the bank. Nothing is too much trouble with James and he goes that extra mile to ensure nothing but the best service. This is the second mortgage we have done with James and have already referred many of our friends on to him. Thank you.
James was always there when I needed him. He was able to work with me around my work schedule, even if it meant that he would come to my home or him working outside his office hours. Thanks James
James Eaves is extremely helpful and nothing was too much bother. I have been recommending him to friends that are in need of a broker.
James was excellent, very helpful and kept me up to date on the progress of the loan. Would highly recommend James.
Very helpful and friendly, will definitely be using next time and have already recommended to family and friends 🙂
The service provided was of the highest standard and we wouldn't hesitate to contact James again or recommend him to our family and friends.
Best advice and service Ii have ever encountered. I have referred James to all my family and believe my sister in law has signed up for his help.
James was very professional and very helpful through the whole experience of re-financing our home loan. Very friendly and answered any questions we had to ask him. Very pleased with him and would definitely recommend him to my family and friends.
Thank you for making the re-mortgaging process easier to understand. Always available to answer any queries meet with us or collect documents.
I have been affiliated with James for a number of years, firstly as a referral for my clients when I was in the real estate industry, and secondly for myself, relatives and friends. I have always found him to be approachable, pro-active and knowledgeable. He has a very friendly manner and is able to communicate effectively with people from all walks of life. I am very happy to be able to recommend him to anyone who needs help/advice with their financial requirements.
James eaves made it so easy for me to get my first ever home loan. I didn't understand how much there was involved in trying to buy a house. James was a great help in taking me through this experience and he was with me every step of the way. I would not hesitate and would gladly recommend him and his services to anyone. Thanks heaps James, you are great bloke. THANK YOU James
James is a good guy. The Iron Man of personal mortgage advice!
I found James to be very helpful. Very professional service and advice. I felt at ease and comfortable with the whole process. I would recommend James and Smartline to anyone who is looking for a broker.
James made everything really easy to understand and went above and beyond to help meet our financial needs.
James has been my adviser for 7 years now and he was also recommended by a friend; he has never let me down .He is always there to help and always keeping in touch with me via email. I am absolutely very happy with the service and that is the reason I keep on coming back and asking his advice.
James offered great advice on not only this loan but on some other financial advice he was more than happy not to rush the process with us and to recommend other services I highly recommend James to any other potential clients
James was great, as a full time working mum, he understood that spare time is something I don’t have & went out of his way to fit into my schedule. Always kept me up to date on what was going on. Highly recommended
Once again we received exceptional service from James, very helpful and always keeping us up to date. I have recommended [James] to friends and they too are very happy with the service.
James was totally supportive and proactive, setting everything up for us to make the transition from one bank to another. Great job.
Provided the best service and gave the best advice and helped every step of the way, making it easier and an understandable experience James, in my eyes, is an asset to your company keep up the good work James, I will be back.
James made the process hassle free. Thank you for the options given
We have used James a number of times...and feel really comfortable with him. Every time we come to the MG with a plan, James seems to come up with a way of streamlining the plan or saving our money. As a testament to how highly we regard James...we've recommended him to just about anybody who's broached the subject of mortgages with us.
John & I found James to be very professional with all of our loan dealings and very informative regarding every aspect of our loan. He made the whole loan process very easy and smooth. We have and will continue to recommend James to all of our family and friends.
I was extremely happy with my experience
James is probably the most friendly, accommodating and least pushy mortgage broker I have ever used. It was a pleasure to do business with him
James was always happy to help and made himself available for meetings whenever we required so that my wife and I felt like a priority. James' professional advice and ability to explain the intricacies of the home loan/ banking industry in an easy to understand way (without “dumbing it down”) made the whole process of buying a new house and refinancing pleasant for my wife and I. We have already (and will continue to do so) recommended his service to our friends and family personally and through social media.
We have had the pleasure of James’ services a few years ago, the service he delivered then was fantastic and it was remarkable that he delivers a high quality service consistently. Highly commendable.
James has been fantastic from the beginning. He is both efficient and professional. He keeps us up to date with regular emails and phone calls. Thanks James.
James Eaves offers exemplary service. He is friendly and professional at all times. Would have no hesitation in recommending his services.
When James came to see us to discuss a mortgage he was punctual and explained everything clearly and extremely helpful with advice regarding our finances. So when we are in a position to move forward with a mortgage we will definitely contact James for his assistance. Thank you.
As a return customer I had confidence in James with our tight time frame and dead line, all expectations were met and exceeded with service and paper work turn around. A happy customer.
We desperately wanted an investment home for our daughter & grand children to live in. No bank could do any finance for us & we were put on to James, who made it all happen. We’ll definitely see James again for our next investment home.
James has helped and informed us in such a way that we are now settled in WA quicker than we could ever imagine in our own home. Brilliant!
James has helped me re finance my mortgage in a great way so that i pay less interest and also has taken time out to visit me in my home when in need of some advice on refinancing. James is a great adviser and has made it so easy for me to understand everything when it comes to my mortgage.
James Eaves is a star in our eyes!! you feel very much at ease with James. Not only is he very knowledgeable but very professional in what he does. He takes the stress out of refinancing and keeps us sane, and that is why we love this super man!!
I wanted to own a house for many years and didn’t know where i stood, i got recommended to visit James Eaves at the mortgage gallery and he helped me through all the paperwork discussed my options and made the experience easy and pleasant, and now I’m a homeowner.
We love our broker because he goes out of his way to make time for us, comes to our house and always keeping in touch to see how we are going.
He went out of his way to give the absolute best service I could have asked for.
We were initially looking to sell our house that was too small for our family but the market was very poor and we were facing a significant loss on top of an already bad year. James met with us and reviewed our options and was the first to suggest we look at keeping our house as an investment – then ensured we got the best possible loan to let us keep it and buy our lovely new home. Just over a year later we are in a very different situation that before James helped us out.
We bought our first home back in 2008. Being a first home owner it was a very daunting experience! James made the experience enjoyable and stress free. James was happy to answer all my questions and sat with me to help me fill out all the paper work!
James has always been very helpful when finding the best mortgage for me.He is very professional and it has been a pleasure dealing with him and I will keep doing so in the future as my daughter will need advise when she decides to get a mortgage.Thanks James.
He is genuine reliable and I would only trust him with giving us advice and finding the best mortgage for us. Not just the best mortgage broker around but a top bloke as well.
James has always been friendly, honest, very helpfully has a sense of humour and never speaks down to you.
I love my broker cos he always makes time for us and explains things in our language thanks James.
My husband was a subcontractor at the time and James helped us to secure a loan when our bank at the time wouldn’t look at us. We have used his services ever since and enjoy the convenience of him coming to us.
My husband and I have had James out on a few occasions to refinance over several years. He has always been prompt and extremely helpful. We would not hesitate to use his services again and have recommended him to friends.
I love my broker especially James Eaves because he was the only person that gave a chance to buy my own house when no one wants to give me a chance to prove that I can afford to buy my own house even if I am a single mum with three children. He was there to help me out when my own Bank for 17 years wouldn’t even try. I am glad and very fortunate and very thankful with all the support he’s given me …
I would like to thank from the bottom of my heart the whole team of mortgage gallery for all the wonderful support and the encouragement until now they still believe in me…now I don’t have to move from different place me and my children have our own place to live called HOME….
We have known James for the last 8 years and although we are cautious investors, we trust James for his professionalism. He has been our broker through 3 property purchases and each has been remarkably smooth, largely to James being organised and very flexible with his time in accommodating our needs. His calm reassuring personality sets us at ease during the process in contrast to friends who are anxious during their property investments experiences.
I found James very easy to talk to and explain our situation, he negotiated well around a difficult corner to get us our loan. The follow up care has been extraordinary, I have been amazed!!
Since first thinking about buying a house to two and a half years later, James has always made himself available to my family and explained things in an easy to understand manner. He has been the most professional and patient broker I have ever dealt with.
James is someone who everyone should inspire to be. His professionalism got me the best loan which I’m grateful for. James actually cares about his clients, he has the biggest heart who puts others before himself. James i’snt just my mortgage broker he’s my mate. Thanks James I’m truly grateful.
I love James, I have known him since primary school and he has never given me any bad advice.
James has a refreshingly positive outlook that gives a level of comfort not usually found in the financial industry. He rescued me financially the first time I refinanced with him by saving me more than $1000 a fortnight. If not for him I might have lost my home. He makes anything possible and he is my hero!
My wife and I have had James advise us on multiple occasions and we find him to be open, honest and always available. His kind are a rare breed in this day and age and I know that we will keep coming back to James again and again. I know a good broker when I see one.
James was excellent at helping us get out first mortgage, he did all the running about coming to either our place of work or home he knew this was a stressful time he turned it into a very enjoyable experience.
James is an amazing broker who is always available to answer any question (no matter how silly!) His advice is always so helpful and it is so nice to know that I can count on him. He is the only broker for me – I love my broker!
James always provides a great service. He knows what products are out there and what ones best suit your needs. He makes everything seem simple and easy. James is always happy to help and provides a friendly and efficient service every time.
James was fantastic right through the purchase of our first home. I was always worried deadlines, James was there to keep us calm, I even remember a phone call telling me to take a chill pill! Couldnt have got our first home without him, he really helped our family settle!
James was highly recommended to me by friends. James was always available to us and nothing was ever a problem for him. Although our Home Loan application was a tricky one, he persevered to the point of approval and gave us support throughout the process.
From the first time we went to him, he was honest and upfront about our financial situation, he told us respectively that we were very far away from making a mortgage happen. We appreciate his honesty and recommend him in every case. We did try other brokers but they seemed to wanna beat around the bush and in some cases do the dodge. my partner and i are very thankful for James’ professional advise, I know its more then 50 words, but he is worth more then 50 words ? we are now comfortably in a home 🙂
I love my broker because of how simple he made getting a mortgage. Being only 19 years old when we got our house it made it difficult to understand the requirements. James explained everything in our terms, helping us understand what needed to happen. Not only did he make it simple, but he fought to get us our loan.
James is really understanding and he listens to our needs and wants. The information he provided us was very productive and we are very greatful. Thanks James.
James was AMAZING! I was pregnant at the time we were purchasing our house and he came to us for all of our broker needs so I didnt have to travel. He was constantly in contact with us and even helped with issues that our realestate agent was supposed to cover. He was contactable at all times and extremely helpful. We LOVE James.
I love our mortgage broker James Eaves, what a amazing man! We have used his service for over 5 years now and I wouldn’t look back! He has been very professional giving us many various options for our situation, I thoroughly recommend James to all my friends!
James made me feel comfortable and confident from our very first meeting. His expert handling of all the paperwork made for a smooth transition when buying my land and then building. James took all the stress so I could enjoy seeing my plans come together.
Because first of all through his utter professionalism and diligence he has made our lives more financially flexible by creating options and sound advice we are well on our way to controlling our future… An absolute gentleman who us always on call and someone I now call a friend.
Many years ago my wife and I met James Eaves. Our first real meeting I remember seeing him pull up to our house in his Subaru WRX and immediately I dreamed up what was to take place. Another Rockingham rev head dressed up in a cheap suit with sweaty armpits and beads of sweat dripping from his forehead as he proceeded to convince us to part with all our savings and get us borrowed up to the hilt. Much to our satisfaction he was an absolute delight to deal with. Personable, friendly, honest and a man of integrity. We have no plans to use anyone else in the future.
I met James last year when I knew I needed to buy a house in the near future. He came highly recommended by a good friend of mine and I know she did me a big favour introducing him to me.
James is so good superman wears pyjamas with pictures of James on them. 🙂
Why I love my broker – not only does James keep me informed on the finance industry in great depth he is also a friend. I know if I needed advice it would be forthcoming and he will help in any way he can.
James saved our skin. We were looking at buying an industrial property as an investment, but after crunching the numbers and speaking honestly, James helped us realise what a HUGE mistake it would’ve been. We’re now looking at a residential investment property instead. PHEW!! We owe you a beer 🙂
We couldn’t get a loan for an investment home through the normal bank channels, so we found James, who was able to arrange a deal for us. Now we have an investment home with our daughter and grandchildren living close to us and we couldn’t be happier.
We have had the pleasure of knowing James for the past 8 years. He has proven to be a extremely helpful and patient; evident in guiding us through information and answering our questions. James’s professional and pleasant approach makes dealing with him a very relaxed experience. We highly recommend James for his expertise, approach and personality.
Of course James also provides Great Results, that’s why I have been back to him more than once! Yes the service James provides is good value, I like this when it comes with personal service. Yes James in always ON TIME – I am a busy business woman and can’t deal with people who are not. Creative – James has also showed this with giving me more than I expected from his service. Thank goodness he actually cares about me and wants to see me succeed. James pulled out all his tricks to get me what I wanted and I can not thank him enough. But I will try – THANK YOU James for your honesty, hard work and personal service, you have helped me so much and I look forward to continuing in the future with your services you provide to help me continue to move forward financially, much appreciated, Mandy.
James consistently provides a professional service and sound advice.
James brokered a home loan for me in 2010 with efficiency, courtesy and cheerful professionalism. I would be happy to use his services again.
I have used James’ expert advise on numerous occasions for several years now. Everytime James has proven to be highly efficient and of high integrity. He always ensures that the financial product I am looking for will indeed answer all my current needs but will also acknowledge possible pitfalls in the future. He is fantastic at making sure that I will be able to upkeep my current lifestyle despite committing to a new and long lasting financial commitment. I have recommended numerous people and everyone has been highly satisfied. I have never been in doubt of his skills and professionalism.
James is very easy to deal with and has a complete understanding of our requirements. I would recommend James to anyone requiring his services.
James has assisted both myself and a close family member in obtaining a mortgage. One of the negotiations in particular was challenging and James was excellent in following up matters, professional in his approach and we have had a successful property purchase in challenging circumstances. I would not hesitate to recommend James Eaves to anyone needing the services of a reliable, honest and hardworking mortgage broker.
My role at Bankwest has allowed me to work with James for numerous years now. Over these years I have built a good relationship with James and also his clients. It gives me great pleasure to recommend James to any colleagues, clients, friends or family, as I know James’s experience, knowledge and service will be nothing but of high standard.
James is well regarded in the industry, and the feedback I have received from clients whom have dealt with James are always favourable.
I look forward to working with James for many years to come.
James is a very friendly and down-to-Earth person who’s professionalism and excellent customer service is beyond reproach.
We bought our first home back in 2008. Being a first home owner it was a very daunting experience! James made the experience enjoyable and stress free. James was happy to answer all my questions and sat with me to help me fill out all the paper work and forms. I would definitely recommend James to anyone who is planning on buying their first home!
I have used James Eaves of the Mortgage Gallery, Rockingham for the first time this year. James was more than helpful and understood my needs from our first meeting. I was pleasantly surprised at the speed at which my mortgage was approved – only two days! I have no hesitation in referring James and his team to my friends and family.
James has been my finance manager for over 5 years and is always polite, prompt, patient (even when I change my mind 3 times) and best of all, will tell me when what I’m trying to do is not good financially for me; he won’t let me jeopardise my financial situation. I don’t refer many people but he is one of them!
In the past five years James has taken care of both my Mortgages, I have been extremely happy with the service provided and have recommended James to both Family and Friends without hesitation.
I have been dealing with James now for over 5 years. I currently have mortgages for a house and an investment block and I have used James to arrange the mortgage on each occasion as well as re-financing or re-arranging previous mortgages.
In my dealings with James he has always been extremely accommodating and knowledgeable. He has ever been too busy to answer my “silly” questions or visit if I am having difficulties understanding the process or just need more information and has always ensured that I was kept up to date on the status of my applications.
I will be using James in the future and I would recommend that anyone wanting the best possible service and advice for their loan or mortgage do the same.
As you know I have never applied for a loan before and did not have a clue, you really helped me and guided me through the process, thank you so much for taking the time on such a small loan for my car but for you a lot of effort. You made a scary process easier and I will be back from now on for my bigger loans and mortgages. Really appreciated the talks about the computers and how much you made me feel welcome, young people don’t get that often, I will be telling my mates about you.
I just wanted to write and let you know how much I enjoy working with you… each time I deal with you it is a pleasure, to deal with someone who is competent, through and so easy going is so rare these days. Nothing is to much trouble and I love the feeling that as a client I am important to you, you constantly exceed my expectations.
Every person I have recommended you to has reported back that you have treated them the same and I do appreciate that. Looking forward very much to our continued relationship.
James has helped us on more than one occasion & will always go out of his way to make sure you’re completely satisfied. He makes the daunting task of refinancing or investing easy.
Over the past four years James has helped us on several occasions with home loans, refinancing, personal loans and car loans. During this time James made the whole process simple and affordable. We have found James to be very knowledgeable, helpful, supportive, and patient and has excellent customer service. Nothing is too hard and James always goes above and beyond his call of duty. We are so impressed with James’s professionalism and caring nature that we have recommended him to family and friends. James’s preparation and follow-up throughout and after have been top class.