Raddon Pty Ltd ABN 49 759 368 425 as Franchisee of Smartline Rockingham
If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any services offered on it.
Protecting your personal information
We will take reasonable steps to protect your personal information by storing it in a secure environment, and when the information is no longer needed it will be destroyed. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
When we refer to personal information collected through this Site, we mean information from which your identity is reasonably apparent as requested in the contact forms.
Why we collect your personal information
We collect and use the personal information provided through your use of this Site for purposes including to contact and to communicate with you, for internal record keeping and for marketing.
To enable us to maintain a successful business relationship with you, we may disclose your personal information to other organisations that provide products or services used or marketed by us.
How do we collect your personal information?
Where reasonable and practical we will collect your personal information directly from you. We may also collect your personal information from finance brokers and other people such as accountants and lawyers.
Disclosure of personal information
We may disclose personal information for purposes including to provide our products and services to you, and as required by law.
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
- the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or
- you have consented to us making the disclosure.
We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Australia.
We may disclose your personal information to overseas entities that provide support functions to us. You may obtain more information about these entities by contacting us.
Keeping in touch with you
As a valued client, we would naturally like to keep in touch with you and provide you with current information about market conditions, mortgage loans and other related areas of interest. If you do not wish to receive this information, you may at any time decline to do so by telephoning (08) 9527 1800 or by e-mailing us at firstname.lastname@example.org.
Access to and correction of personal information
Access: You may request details of personal information that we hold about you at any time by emailing us.
Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
Depending on the type of request that you make we may respond to your request immediately, otherwise we usually respond to you within seven days of receiving your request. We may need to contact other entities to properly investigate your request.
There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings, or if your request is vexatious.
An explanation will be provided to you if we deny you access to the personal information we hold about you.
We may need to consult with other entities as part of our investigation.
If we refuse to correct personal information we will provide you with our reasons for not correcting the information.
Business without identifying you
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.
Smartline Rockingham is not responsible for Privacy Policies or breaches on other sites accessed through links on our Site, except those managed by us.
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us in the first instance on email@example.com.
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
If you are dissatisfied with our response to your complaint, you may contact the Smartline Home Loans Pty Ltd complaints officer on firstname.lastname@example.org. Alternatively, you may contact the Privacy Commissioner who can be contacted on either www.oaic.gov.au or 1300 363 992.
You may request further information about the way we manage your personal information by contacting us.
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices.
By contacting us through our Site, your details may be entered into our database. To unsubscribe from our e-mail database, or opt out of communications, please contact us at the details below or via the Unsubscribe link on the email.
Storage and Security
We are committed to ensuring that the information you provide is secure and will make all efforts to do so.
For any questions or notice, please contact us at: email@example.com
Last update: 11 November 2016